Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of reefriders.com and any other website, storefront, checkout, content, or service that links to these Terms (collectively, the “Site”), as well as purchases from Reef Riders LLC (“Reef Riders,” “we,” “us,” or “our”).
 

By accessing the Site, creating an account, placing an order, or clicking to accept these Terms, you agree to be bound by them. If you do not agree, do not use the Site or purchase our products. Our Privacy Policy, Shipping Policy, Return and Refund Policy, Limited Warranty, and any product-specific terms presented at checkout are incorporated into these Terms by reference.

You must be at least 18 years old and legally able to enter into a binding contract to make a purchase. Products may be used by minors only with the permission and close, competent supervision of a parent or legal guardian, in accordance with the product manual, safety warnings, applicable law, and the minor’s abilities and conditions.
 

If you create an account, you are responsible for providing accurate information, maintaining the confidentiality of your credentials, and all activity under your account. Notify us promptly at info@reefriderstours.com if you believe your account has been compromised.

We grant you a limited, revocable, nonexclusive, nontransferable license to use the Site for personal, lawful purposes. You may not:

• use the Site or our products in violation of law, regulation, posted rules, or third-party rights;

• interfere with the Site’s operation, security, or other users;

• introduce malware, scrape or harvest data through automated means, or attempt unauthorized access;

• impersonate another person, submit false information, or engage in fraud;

• copy, modify, distribute, sell, or exploit Site content except as expressly permitted; or

• use our products for resale, rental, instruction, tours, or other commercial activity unless we authorize that use in writing.

We may suspend or terminate access when we reasonably believe these Terms have been violated or when needed to protect Reef Riders, our customers, or others.

We try to describe and display products accurately. Images, colors, dimensions, runtime, speed, range, depth ratings, performance, battery life, and other specifications may vary because of display settings, manufacturing tolerances, rider weight, water conditions, temperature, maintenance, battery condition, use patterns, and other factors. Product descriptions and specifications may be updated without notice. If a material error affects an order, we may contact you, correct the error, or cancel and refund the affected order.

Your order is an offer to purchase. An order confirmation acknowledges receipt but does not necessarily mean we have accepted the order. We may accept, reject, limit, or cancel an order for reasons including product availability, suspected fraud, pricing or listing errors, shipping restrictions, or inability to process payment. If we cancel after charging you, we will refund the amount charged for the cancelled item.
 

Contact us promptly if you need to change or cancel an order. We cannot guarantee changes or cancellation after fulfillment begins.

Prices are shown in U.S. dollars unless stated otherwise and may change without notice. Shipping, taxes, duties, fees, and optional services are added as disclosed before checkout. You authorize us and our payment processors to charge the payment method you provide for all amounts shown at checkout.
 

Discount codes, creator or affiliate codes, gifts, bundles, and promotions may have additional terms, may not be combined unless stated, have no cash value, and may be changed or ended as permitted by law. We may reject or reverse discounts obtained through misuse, manipulation, or fraud. A creator or affiliate may receive compensation when you use their link or code.

Shipping is governed by the Shipping Policy posted on the Site. Delivery dates are estimates unless we expressly state otherwise. Some products contain rechargeable lithium-ion batteries and are subject to carrier, hazardous-material, destination, and transportation restrictions. Expedited, air, international, P.O. box, military-address, or remote-area service may be unavailable.
 

Risk of loss passes to you when the order is delivered to the shipping address you provided. You are responsible for entering a complete, accurate, deliverable address and for promptly reporting loss, theft, damage, or delivery issues. Our responsibility for a shipping problem is subject to applicable law and the remedies stated in our Shipping Policy.

Returns, refunds, and exchanges are governed by the Return and Refund Policy posted on the Site. Unless that policy or applicable law provides otherwise, products used in water are not eligible for a change-of-mind return. Defective products are handled under the applicable return policy and Limited Warranty.

Any written product warranty is provided only under the Limited Warranty posted on the Site. The Limited Warranty is separate from these Terms and will identify the applicable coverage period, exclusions, claim process, and available remedies. Nothing in these Terms limits rights that cannot lawfully be limited, including any nonwaivable consumer warranty rights.

IMPORTANT SAFETY NOTICE: A sea scooter is recreational equipment used in and around water. It is not a personal flotation device, rescue device, breathing apparatus, or substitute for swimming ability, training, supervision, judgment, or appropriate safety equipment.
 

Before every use, read and follow the current manual, warnings, labels, charging instructions, maintenance instructions, and local rules. Users are responsible for determining whether their health, ability, equipment, location, weather, visibility, current, depth, traffic, and water conditions are appropriate. Do not use a product while impaired or when conditions exceed your training or capabilities.

Without limiting the manual or product warnings, users must:

• use appropriate personal flotation, exposure, visibility, and other safety equipment for the activity and location;

• provide close adult supervision for minors and inexperienced users;

• stay clear of boats, propellers, swimmers, divers, wildlife, reefs, entanglement hazards, restricted areas, and unsafe depths or currents;

• inspect the product, seals, battery, charger, controls, and propeller guard before use and stop using damaged or abnormal equipment;

• use only compatible, authorized batteries, chargers, parts, and accessories;

• follow all charging, storage, transportation, and disposal requirements for lithium-ion batteries; and

• comply with all laws, permits, protected-area rules, and operator instructions.

• Never rely on the product to return you to shore, the surface, a vessel, or safety. Do not exceed published operating limits. Commercial use, rental, tours, instruction, racing, towing, lifesaving, or other specialized use requires our prior written authorization and may require separate insurance, permits, agreements, training, and equipment.

Water activities involve inherent and unpredictable risks, including drowning, collision, entanglement, marine-life encounters, changing weather or water conditions, equipment failure, battery hazards, delayed rescue, serious bodily injury, and death. To the fullest extent permitted by law, you knowingly and voluntarily assume the risks ordinarily inherent in the lawful recreational activities you choose, including risks that remain when reasonable safety precautions are used. This provision does not release Reef Riders from liability that cannot lawfully be waived, including liability for our gross negligence, reckless conduct, intentional misconduct, or a defective product to the extent applicable law prohibits such a release.

The Site and its text, graphics, photographs, video, designs, logos, product names, trademarks, software, and other content are owned by or licensed to Reef Riders and are protected by intellectual-property laws. Except for the limited right to use the Site under these Terms, no rights are granted by implication or otherwise. “Reef Riders” and associated branding may not be used without our prior written permission.

If you submit a review, photo, video, comment, testimonial, or other content (“User Content”), you retain ownership of your content. You grant Reef Riders a worldwide, nonexclusive, royalty-free, sublicensable license to host, reproduce, adapt for formatting, publish, display, distribute, and use that User Content in connection with our business, products, marketing, and Site, subject to applicable law and any separate written usage-rights agreement.
 

You represent that you have the rights and permissions needed to submit the User Content and that it is not unlawful, deceptive, defamatory, infringing, or harmful. We may moderate or remove content consistent with applicable law, but we do not require you to surrender the right to give an honest review or impose a penalty for an honest review. If content features an identifiable minor, you must be the minor’s parent or legal guardian or have documented permission from that person.

The Site may rely on or link to third-party services, including payment processors, shipping carriers, social platforms, analytics providers, and embedded content. Third parties operate under their own terms and privacy practices. We are not responsible for third-party services outside our control, except as required by law.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT FOR EXPRESS PROMISES IN OUR LIMITED WARRANTY OR AS REQUIRED BY LAW, REEF RIDERS DISCLAIMS IMPLIED WARRANTIES REGARDING THE SITE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
 

TO THE FULLEST EXTENT PERMITTED BY LAW, REEF RIDERS AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM THE SITE, THESE TERMS, OR A PRODUCT. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING FROM A CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID REEF RIDERS FOR THE PRODUCT OR TRANSACTION GIVING RISE TO THE CLAIM OR (B) $100.
 

These exclusions and limits do not apply where prohibited by law and do not limit liability for gross negligence, reckless or intentional misconduct, or personal injury or product-liability claims to the extent such liability cannot lawfully be limited. Some jurisdictions do not allow certain exclusions or limitations, so some provisions may not apply to you.

ARBITRATION NOTICE: Except for the limited exceptions below, you and Reef Riders agree that disputes will be resolved by binding arbitration on an individual basis, not in court, not before a jury, and not as a class or representative action. You may opt out as explained in Section 16.7.
 

16.1 Informal resolution first. Before filing arbitration, the claimant must send a written Notice of Dispute describing the claimant’s name and contact information, order number if applicable, the facts, and the requested relief. Send notices to info@reefriderstours.com with the subject “Notice of Dispute” and by mail to 3126 NW Clubhouse Dr, Bend, OR 97703. The parties will attempt in good faith to resolve the dispute for 30 days after receipt.
 

16.2 Agreement to arbitrate. If the dispute is not resolved informally, you and Reef Riders agree to resolve any claim or controversy arising out of or relating to the Site, a product, an order, these Terms, or the parties’ relationship through final and binding individual arbitration. The Federal Arbitration Act governs the interpretation and enforcement of this Section 16.
 

16.3 Administrator and rules. Arbitration will be administered by the American Arbitration Association (“AAA”) under its then-current Consumer Arbitration Rules, as modified by these Terms. Information is available at adr.org. If AAA is unavailable or declines to administer the matter, the parties will select another nationally recognized arbitration provider by agreement or ask a court of competent jurisdiction to appoint one.
 

16.4 Location, format, and fees. The arbitration may occur by documents, telephone, video, or in person, consistent with the applicable rules and the arbitrator’s direction. Unless the parties agree otherwise, an in-person hearing will occur in the county where you live or in Deschutes County, Oregon. Fees will be allocated under the applicable consumer rules, except that Reef Riders will pay fees it is required to pay for this arbitration provision to be enforceable. Each party bears its own attorneys’ fees unless a statute, rule, or award provides otherwise.
 

16.5 Arbitrator’s authority. The arbitrator may award the same individual remedies a court could award and will provide a reasoned written decision. The arbitrator may resolve issues concerning the scope, enforceability, or formation of this arbitration agreement, except that a court will decide any dispute concerning the class-action waiver or the validity of an opt-out.
 

16.6 Individual proceedings only. YOU AND REEF RIDERS WAIVE THE RIGHT TO A JURY TRIAL AND AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER A CLASS, COLLECTIVE, COORDINATED, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING WITHOUT THE WRITTEN CONSENT OF ALL PARTIES. If this sentence is finally held unenforceable as to a particular claim or requested remedy, that claim or remedy will proceed in court after all arbitrable claims are completed.
 

16.7 Right to opt out. You may opt out of this arbitration agreement by emailing info@reefriderstours.com within 30 days after the date you first accept these Terms. Use the subject “Arbitration Opt-Out” and include your full name, mailing address, email used for the order or account, order number if available, and a clear statement that you opt out of arbitration. Opting out will not affect your purchase or other provisions of these Terms. An opt-out applies only to the person who timely submits it.
 

16.8 Exceptions. Either party may bring an individual claim in small claims court if it qualifies and remains there. Either party may seek temporary or preliminary injunctive relief in court to protect intellectual-property rights, confidential information, account or Site security, or to prevent imminent harm while arbitration is pending. Nothing in this Section prevents you from reporting a matter to a government agency or seeking public injunctive relief where applicable law makes that right nonwaivable.

To the fullest extent permitted by law, you agree to indemnify and hold harmless Reef Riders and its members, managers, employees, contractors, and agents from third-party claims, damages, and reasonable costs arising from your unlawful use of the Site, your material violation of these Terms, your infringement of another person’s rights, or your commercial, unauthorized, reckless, or intentionally improper use of a product. This obligation does not require you to indemnify anyone for that person’s own negligence or misconduct to the extent prohibited by law.

The Federal Arbitration Act governs Section 16. Otherwise, Oregon law governs these Terms, without regard to conflict-of-law principles, except where the law of your state or country provides nonwaivable consumer protections. If a dispute is not subject to arbitration, exclusive venue will lie in the state or federal courts located in Deschutes County, Oregon, and each party consents to their jurisdiction, except for qualifying small claims matters or where applicable law requires otherwise.

We may change the Site and these Terms from time to time. The “Effective date” above will identify the current version. Material changes will apply prospectively and will be communicated in a reasonable manner, which may include posting a notice on the Site or emailing account holders. Changes to Section 16 will not apply retroactively to a dispute for which the parties had actual notice before the change. Your continued use after revised Terms take effect constitutes acceptance where permitted by law.

If any provision is held unenforceable, it will be enforced to the maximum extent permitted and the remainder will remain effective, subject to Section 16.6. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, financing, reorganization, sale of assets, or transfer of the business. These Terms and incorporated policies form the entire agreement regarding their subject matter and supersede prior or contemporaneous communications on that subject. Headings are for convenience only.

Reef Riders LLC

3126 NW Clubhouse Dr, Bend, OR 97703

Email: info@reefriderstours.com

Website: https://reefriders.com