Returns & Refund Policy

You may request a return within 30 calendar days after the product is delivered if it is unused, has never been placed in water, and is returned in like-new, resalable condition.
 

A return must include the scooter and every originally supplied component, including the battery, controller, charger, cables, case, manuals, inserts, accessories, and original packaging. Proof of purchase is required.
 

Because water use materially changes the condition and safety history of a sea scooter, a non-defective product that has been placed in any body of water is not eligible for a change-of-mind return. Opening the box and inspecting the product does not by itself make it ineligible.

Email info@reefriderstours.com within the 30-day period with your order number and reason for return. Do not ship a product until Reef Riders provides return instructions and, when applicable, a return authorization number and compliant shipping method.
 

Unauthorized returns, refused deliveries, and packages sent cash-on-delivery may be refused or may delay processing.

For an ordinary change-of-mind return, the customer is responsible for return shipping and assumes the risk of loss until the return is delivered to Reef Riders. Original shipping charges and expedited-shipping fees are not refundable, except when the return results from our shipping error or as required by law.

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The scooter contains a regulated lithium-ion battery. Return it only by the carrier and service stated in our instructions, using all required packaging, marks, labels, and documentation. Do not ship a battery that is damaged, swollen, leaking, unusually hot, recalled, or suspected of being defective. Contact us first so we can provide safe handling instructions. Never discard the battery in household trash.

We do not charge an automatic restocking fee. After receiving the return, we will inspect it for eligibility and completeness. If the product shows water use, wear, damage, missing parts, altered serial numbers, or condition beyond what is reasonably necessary to inspect it, Reef Riders may deny the return or deduct the reasonable loss in value to the extent permitted by law. We will contact you before applying a deduction or denying the return.
 

Approved refunds are issued to the original payment method, generally within 10 business days after inspection. Your bank or card issuer may require additional time to post the credit. Refunds will not exceed the amount paid for the returned item and any refundable charges.

Inspect your order promptly. If Reef Riders shipped the wrong item, the shipment arrived materially damaged, or the product appears defective, email us as soon as reasonably possible with the order number, photographs or video when helpful, and a description of the issue. Do not use a product that appears unsafe.

Verified shipping errors and covered defects are not treated as change-of-mind returns. Reef Riders will provide an appropriate remedy and, when a return is needed, will cover reasonable authorized return-shipping costs. Defects arising after delivery are handled under the Reef Riders Limited Warranty.

We do not guarantee direct exchanges. The fastest way to obtain a different item is usually to complete an approved return and place a new order. Replacement of a defective product is handled under the Limited Warranty.

Contact us immediately if you need to cancel or change an order. We will try to help, but orders cannot be canceled after fulfillment or carrier pickup. Refusing delivery does not automatically create an approved return; actual outbound, return, rerouting, and carrier fees may be deducted where permitted by law.

• Products placed in water, except products accepted under the Limited Warranty or applicable law;

• Products damaged through misuse, accident, improper storage, modification, or failure to follow the owner’s manual;

• Gift cards, promotional items identified as final sale, and personalized items;

• Consumable, sanitary, or replacement parts that have been used or installed, unless defective; and

• Hazardous batteries that cannot lawfully or safely be transported through the authorized return channel.

Refunds are made to the original purchaser and original payment method. If part of a discounted bundle is returned, the refund may be adjusted to reflect the price of the items kept. A free promotional item must be returned unused or its stated retail value may be deducted where permitted by law.

This Policy supplements the Reef Riders Terms of Service and Limited Warranty. It does not limit rights or remedies that cannot be waived under applicable law. If this Policy conflicts with mandatory law, the mandatory law controls.

Reef Riders LLC
Email: info@reefriderstours.com
Mailing address: [INSERT BUSINESS MAILING ADDRESS]